FAQ

Q: How do I know what diamond shape to choose?

A: Round cuts are the most popular choice because of their lovely brilliance. But often just asking your partner, what's her favourite shape, is the best option.

Q: How do I know what type of setting to choose?

A: Talking to your partner’s best friend or sister is a good idea of where to start as they often have discussed this type of information.

Go window shopping and point out a design one of your friends/colleague's has chosen for her engagement ring and see her reaction and listen for her preferences.

Diamond Exclusive recommends that you present her with a loose diamond and let her get involved with choosing a setting.

Q: How long does it take to make a ring?

A: This varies depending on the style chosen and the amount of detail. We will always advise you on how long it will take, if you would like your ring by a certain date please discuss this with us and we will do our utmost to meet your deadline.

Q: How does my unset diamond arrive?

A: Your unset diamond is sent in a beautiful diamond display box.

Q: How does my ring arrive?

A: Your ring will be sent in a beautiful ring box.

Q: How is my unset diamond or ring shipped?

A: Your ring is sent free of charge by Courier Post (Signature Required).

Q: What if I can't find the diamond I am looking for?

A: Please contact us by email This email address is being protected from spambots. You need JavaScript enabled to view it. or by calling +672323338

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